Return & Refund Policy

OUR GUARANTEE

At droppingo.com your purchase is backed by 100% satisfaction guarantee. If you are unhappy with your item for any reason, be it damage, defect or otherwise, we will happily accept a refund or an exchange at no added cost!

                              
We offer a full refund on items reported within 07 Days from the original date of purchase. You have to take utmost care that the products reach us in original condition. We cannot initiate a refund if the products reach us in a damaged state.

Discounted sale items cannot be returned or exchanged.

Full refunds are made to your bank account or an alternative payment mode.

DAMAGED ITEMS

We take damages very seriously. Please contact our customer service team right away to expedite your return. Providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support team (contact@droppingo.com) and we will help to get your issue solved right away. In many cases, action (in the form of replacement or refund) can be taken as soon as the issue has been verified.

If your box and products arrive in a damaged condition, you must save the merchandise and the original packaging it arrived in, and notify us immediately so we can take the necessary next steps to get it exchanged.

Our return address is:

Droppingo Limited

1, D-3, Main Boulevard, Wapda Town

Lahore 54000

Pakistan

FINALIZING THE RETURN PROCESSED

You will receive an email confirmation once we’ve processed your return. Please allow up to 10 working days after we receive your return, this includes time for processing and time for your bank to post your refund.